Privacy and Security Statement
What personal information do we collect from the people that visit our blog, website or app?
When you choose to use or register on our site to receive information about our services, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience, they may be broadly described as General Information and Personal Information.
General Information: We receive general information from you as a result of your visits to, and use of, the website. This general information does not identify you personally, and can include information such as your IP address, the length of time you spend on the site, your browsing history, and other such 'General Information'. This is statistical information about visitors browsing actions and patterns and does not identify any individual.
Personal Information: We also collect personal information about you when you complete any form within the website or offline, such as your name, email address, location, telephone number and various details about you.
This information will be transmitted to us via email and onto a CRM system, and facilitates your use of the website and helps us to provide you with the best level of service.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.
Collection of IP Address
Our web server automatically collects your IP address when you visit our site (your IP address is your computer's unique address that lets other computers attached to the Internet know where to send data, but does not identify you individually). We use your IP address to help diagnose problems with our server and to compile statistics on site usage.
How is your information used?
We may use the information we collect from you when you register online, make a purchase, sign up for our newsletter, contact form, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To allow us to better service you in responding to your customer service requests.
To allow us to better understand our customers and improve the functionality of our services.
To quickly process your transactions.
To send periodic emails regarding your order or other products and services including updates and News.
To follow up with them after correspondence (live chat, email or phone inquiries)
We will use your information to ensure that our site’s content is presented as effectively as possible for you, for our internal purposes (such as quality control, site performance, system administration and to evaluate use of our site) and to notify you about changes to our services. We may also use the information you provide us for our research and marketing purposes and to carry out our obligations arising from any contracts with you and for billing and delivery purposes. We keep all such information confidential.
In addition, we may use your information to send you relevant and focused suggestions and information about services which we feel may be of interest to you. We may send such information via post, email, SMS, WhatsApp and telephone. You may ask us at any time not to use your information for marketing purposes by contacting us, or unsubscribing from the mailing list found at the bottom of the email.
We will only keep your information for as long as is necessary.
With whom is your information shared?
Your personal information is initially available only to Wiser Study members, who have a need to know it. We may share your information with independent consultants and tutors who work with us to provide services to you, if appropriate. It will not be available for public inspection without your consent. Access is given only to those qualified professionals who provide the company services consistent with your interactions with our site. This includes:
We may pass parts of your information to third parties who assist in providing you with the services available or in the payment for those services (such as banks and payment platform providers). Unless you tell us you do not want us to, we may disclose your Personal Information to partners or sponsors to allow them to contact you by email about products and services that may interest you. We cannot be held responsible for the actions of those third parties to whom we disclose your Personal Information.
We may analyse and disclose aggregate statistics about visitors to the website, customers and sales in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifying information.
We may disclose your Personal Information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of Wiser Study members, the website or its visitors.
If a purchase has been ordered, it would become necessary for us to transfer your Personal Information to a third party, and in such case we would require that the third party handles your Personal Information with no less care than taken by us. This third party can be an academic institution or a representative of an academic institution.
How do we protect your information?
We place a great importance on the security of all personally identifiable information associated with our customers. We have implemented technology and policies to safeguard your privacy from unauthorised access. Although we have appropriate systems in place, we and our providers cannot guarantee and will not be held responsible for any unauthorised access by third parties.
All your information is stored on our secure servers. You must not allow any other person to use your login details and must treat them as confidential once provided from our end.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will apply our normal procedures and comply with legal requirements to protect your information, we cannot guarantee the security of your information transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Our site may from time to time contain links to and from other websites. If you follow a link to any of those sites, please note that those sites ought to have their own privacy policies and that we do not accept any responsibility or liability for those sites or for their privacy policies. Please check those privacy policies before you submit your information to those sites.
Where is the information stored?
Information which you submit via the website or offline is held and transferred to an online CRM for tracking and organizational purpose to ensure the best service is provided.
Do we use 'cookies'?
• Help remember and process the items in the shopping cart or online forms.
• Understand and save user's preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Some of our website link to other sites created and maintained by other public and/or private sector organizations. We provide these links solely for your information and convenience. When you link to an outside Web site, you are leaving our web site and our information management policies no longer apply. Hence, we are not responsible for the privacy policies or the content of other third party sites.
Thank you for your cooperation. We hope you find the website helpful and convenient to use.
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